Mon 12h00-19h00 | Tues 07h00-18h00 | Wed 09h00-18h00 | Thurs - Closed| Fri 09h00-16h00

Getting started
šŸ“© How do I book a session?
You can reach out via WhatsApp, email or the contact form. I’ll respond with available times and guide you through what happens next.
šŸ“„ Do I need a referral letter from a doctor?
No referral is needed. You’re welcome to make an appointment directly—whether you’re exploring therapy for the first time or returning to it.
šŸ“ What forms or documents will I need to complete?
Before we begin, I’ll share a client agreement that outlines the practical and ethical framework of our work together. It asks for information about the person wanting to start therapy, the person responsible for account and/or medical aid and guardians if applicable. It also sets out information regarding the therapy process, our rights and obligations as therapist and client and informed consent.
ā° How early should I arrive?
There’s no need to arrive much earlier than your scheduled time. I’ll send all the necessary forms via email beforehand, so you can read through and sign before your session.
Rates, payment & medical aid
šŸ’° What are your rates?
My private rates are guided by medical aid tariffs and may adjust annually. Please contact me for the most up-to-date rate at the time you wish to begin therapy.
šŸ’³ How can I pay for sessions?
You’re welcome to pay via EFT on the day of your session or by card at the time of your appointment. I don’t accept cash.
🩺 Can I use my medical aid for therapy?
Yes, medical aid is an option. I’m contracted in with some medical aids, but not all. Please contact me to find out if your medical aid applies. If your scheme is included, I’ll submit claims directly and charge their rate for psychological services. If not, you’ll pay upfront and I’ll provide an invoice with all the necessary details so you can claim back.
šŸ“„ Will my medical aid reimburse me?
Medical aid rates and benefits vary. Reimbursement depends on your scheme’s available funds, benefits and savings account balance. It’s a good idea to check with your medical aid before your session.
šŸ¤ Do you offer a payment plan or cash discount?
Sessions are paid per appointment. While I don’t offer a cash discount, I’m open to discussing flexible arrangements if needed.
šŸ“† Is there a cancellation policy or fee?
Yes. I ask for at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations or missed sessions are charged at the full rate. Medical does not cover this.
Privacy & confidentiality
šŸ”’ Is therapy confidential?
Yes. Everything you share in therapy is treated with care and confidentiality. I won’t disclose any information without your consent, except where required by law—such as if there’s a risk of harm to yourself or others or if I’m subpoenaed by a court.
šŸ›”ļø How is my personal information protected?
Your information is stored securely and handled in line with POPIA and HPCSA ethical guidelines. I use encrypted systems for record-keeping and only collect what’s necessary to support your care and meet legal requirements.
šŸ“‹ Will my medical aid see my diagnosis or session notes?
If you’re claiming through medical aid, I may need to include an ICD-10 code on your invoice. This is standard practice for reimbursement. I don’t share session notes or personal details with your scheme unless legally required or explicitly requested by you.
šŸ’¬ Can I ask questions about how my information is used?
Absolutely. You’re welcome to ask about any part of the process—from how your records are stored to what’s shared with medical aid. I’ll always explain things clearly and invite your input.
šŸ‘§ How does confidentiality work with adolescents or minors?
When working with clients under the age of 18, I aim to create a space where they feel safe to speak freely. While I may share general themes or concerns with parents or guardians, I won’t disclose personal details unless there’s a safety concern or the client agrees.
Therapy sessions: What you can expect
šŸ  Do you offer in-person and online sessions?
At this time I only offer in-person sessions.
ā³ How long are sessions?
Initial and follow-up sessions are typically around 51 minutes, in line with professional standards. If a different format is needed, we’ll discuss it together and adapt.
🌱 What should I expect in my first session?
Our first meeting is spacious and exploratory. We’ll talk about what brings you here, what you’re hoping for and how we might work together.
šŸ“† How many sessions will I need?
Therapy is different for everyone. Some clients come for a few sessions to navigate a specific challenge, while others choose longer-term support. What matters most is that the process feels helpful, manageable and aligned with your needs. We’ll check in together as we go—there’s no fixed timeline.
šŸ”„ How often will we have sessions?
Most clients start with weekly sessions, but we will find a rhythm that feels supportive and doable for you. Frequency can shift over time depending on your needs and capacity. There’s no fixed rule—just a shared decision about what feels helpful.
šŸ“© Can I message you between sessions?
You’re welcome to reach out for scheduling or practical queries. Therapeutic conversations are held in session, where there’s space and safety to explore what you’re facing.
šŸ“ž Can I call you when I need support?
I understand that moments of distress can feel urgent. However, I’m not available for on-call or emergency support between sessions. Therapeutic work is held in session. If you’re in crisis or need immediate support, I encourage you to reach out to a trusted support person, your GP or a local emergency service.
🧭 What if I don’t know where to start or what to say?
That’s completely okay. Many people arrive unsure of how to begin. We’ll move at your pace, and I’ll gently guide the process so you don’t have to figure it all out alone.
šŸ’¬ Is it normal to feel nervous before starting therapy?
Yes. Starting therapy can stir up vulnerability, uncertainty and hope. It’s completely normal to feel nervous and it’s okay to arrive just as you are.
šŸ” Will I be expected to talk about everything right away?
Not at all. You’re in charge of what you share and when. Therapy is a process, and we’ll build trust over time.
😢 What if I cry or feel overwhelmed in session?
That’s okay. Emotions are welcome here. You won’t be rushed or judged—there’s space for whatever comes up.
šŸ—‚ļø What do you do with the information that I share?
Everything you share in therapy helps you and me understand your world—how you think, feel, relate and cope. Together, we use that information to make sense of your experiences, explore what matters to you. I keep brief notes on our sessions to help me remember important themes or track progress, but these are for your care only.
Office hours & availability
šŸ•’ When are sessions available?
Sessions are available by appointment only during the following times:

Monday: 12h00–19h00
Tuesday: 07h00–18h00
Wednesday: 09h00–13h00
Thursday: 09h00-18h00
Friday: 09h00–16h00
Weekends & Public Holidays: CLOSED
šŸ“µ Are you available for phone calls?
Most times, I’m not—I'm often in session or holding space in other ways. To respect everyone's time and care, I don’t offer unscheduled phone support. If you need to reach me, please use WhatsApp or email. I’ll respond as soon as I’m able.
šŸ“§ How long do you take to respond to messages or emails?
I aim to respond within 24 to 72 hours during weekdays. Sometimes I may reply sooner, but that depends on my availability and the nature of your message. My communication platforms are not continuously monitored, so replies aren’t right away.
šŸŒ™ Are you available after hours or on weekends?
My sessions take place during set weekday hours, and I’m not available after hours or on weekends. If you’re in crisis or need immediate support, please reach out to a trusted support person, your GP, or a local emergency service.
šŸ“† Can I book sessions last-minute or on the same day?
I recommend booking in advance to ensure availability. While I may occasionally have openings, same-day sessions aren’t guaranteed. You’re welcome to check in, and I’ll let you know what’s possible.
Approach to therapeutic work
🧠 What kind of therapy do you offer?
My approach is integrative, which means I draw from a range of therapeutic models to support your unique needs. These include attachment theory, systems thinking, narrative therapy, polyvagal theory, and person-centered care. I work in a way that’s trauma-informed, neurodiversity-affirming and sensitive to your context—whether that’s cultural, relational or emotional.
šŸŒ What kinds of issues or experiences do you work with?
I support adolescents and adults navigating anxiety, burnout, grief, trauma, relationship challenges, identity, neurodivergence, life transitions and systemic overwhelm. Some clients come with a clear goal; others arrive with a quiet sense that something needs care.
🧭 Do you give advice or tell me what to do?
Not quite. I won’t tell you what to do, but I’ll help you explore your options, clarify your values and make choices that feel aligned with who you are.
šŸŽ™ļø Will you talk during sessions or mostly listen?
Both. I listen deeply and engage actively—asking questions, offering reflections and sharing insights when it feels helpful.
🫱 What does trauma-informed mean in practice?
It means I work with care, consent and attunement. I won’t push you to share before you’re ready, and I’ll check in often about what feels safe and manageable. Your boundaries are respected, and your pace is honored.
🧩 What does neurodiversity-affirming mean?
It means I see neurodivergence not as something to ā€œfix,ā€ but as a valid way of being. I adapt the space to support your sensory, cognitive and emotional needs, and I welcome your unique ways of processing and expressing.
šŸ› ļø Do you use worksheets, tools or structured approaches?
Sometimes—if it feels helpful. I have tools we can explore together, but nothing is one-size-fits-all. We’ll choose what supports your process, and you’re always free to say what works and what doesn’t.
Choosing a therapist that feels right
🌿 How will I know if therapy is working for me?
You might notice shifts in how you feel, think or relate to others. Sometimes it’s subtle—like feeling a bit more grounded or clearer about something that felt tangled. We’ll reflect together on what’s changing and what still feels tender. Therapy is a collaborative process, and we will talk about what’s working and what isn’t.
🧭 How do I know if I’ve chosen the right therapist?
Therapy is a relationship, it takes time to feel into. You might not know right away—but there are gentle signs to look for. Do you feel emotionally safe, even if you’re still nervous? Do you feel heard, without needing to explain everything perfectly? Do you notice moments of relief, resonance, or curiosity? If something feels off, you’re welcome to name it. Your comfort, agency and sense of safety matter deeply, and you’re never locked in. You’re allowed to choose what feels right for you, at any point.
āš–ļø Should my therapist be male or female? How do I decide?
There’s no right answer. Some people feel safer with a particular gender, others are guided by personality, approach or emotional resonance. What matters most is that you feel respected, heard and supported.
🧶 What if I’ve had a difficult experience with therapy before?
You can name that here. We can talk about what felt hard or unhelpful, and work together to create something different—something that feels safe, empowering and attuned to your needs.
šŸ”„ Can I change therapists if it doesn’t feel like the right fit?
Yes. You’re always free to choose what feels best for you. If you decide to explore other options, I’ll support that process with care—whether that means helping you reflect on what you’re looking for or offering referrals if needed.